Terms and Conditions
These are the terms and conditions on which we supply products to you. Please read them carefully before you submit your order to us as they contain important information. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us.
General terms and conditions
We are Countrystyle Meats Farmshop, a partnership established in England and Wales. Our address is Countrystyle Meats, Lancaster Leisure Park, Wyresdale Road, Lancaster, LA1 3LA. If you have any queries about these terms and conditions or if you have any comments or complaints, you can contact us at admin@countrystylemeats.co.uk or call us on: 01524 841111. Our VAT registration number is 917 1134 47.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words “writing” or “written” in these terms, this includes email
- The contract between us
1.1 To enable us to process your order, you will need to
provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details.
1.2 We must receive payment of the whole of the price for
the goods that you order before your order can be accepted. Acceptance of your order will take place when we email you to accept it, at which point a contract will come into effect between you and us and will be legally binding.
1.3 If we are unable to accept your order, we will notify
you via email.
1.4 We will assign you an order number to your order and
tell you what it is when we accept your order. It will help us if you can tell
us the order number whenever you contact us about your order.
- Accuracy of content
2.1 Our products may vary slightly from their pictures.
These images are for illustrative purposes only. Although we have made every effort to display items accurately, your product may vary slightly from these images. For example, in some instances, a cooked photo may be used to represent an uncooked product.
2.2 We have taken care in the preparation of the content of
this website, in particular to ensure that prices quoted are correct at the
time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website.
2.3 Any weights, dimensions and capacities given about the
goods are approximate only.
2.4 Our website prices may differ to our shop prices.
2.5 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
2.6 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We may update and change our site from time to time to reflect changes to our products and any product information (i.e. where a third party manufacturer advises us on changes to ingredients). We will try to give you reasonable notice of any major changes. Always read the product label information on all products before consuming.
This does not affect your statutory rights.
- Availability
3.1 All orders are subject to acceptance and availability.
If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details) and, where available, offer you a substitute product.
3.2 If we are unable to supply a product we will let you know as soon as possible of any substitute available or refund any sums you have paid for the original product.
3.3 Please be aware that substituted items information (e.g. ingredients) may differ to the product information of the original item ordered, please ensure you refer to the products information label before consuming.
3.4 Where the product you have ordered is not in stock, you will have the option either to wait until the item is available from stock or to cancel your order.
3.5 If you choose to cancel our order, we will issue a full refund.
3.6 Our delivery charges are set out on our website. The greater the cost of your order, the lower the delivery charge. Where you order more than one product and we are either unable to fulfill the whole order, or you do not want to purchase a substitute product the original delivery charge shall apply to your revised, reduced order.
- Ordering errors
4.1 You are able to correct errors on your order up to the
point on which you click on “submit” during the ordering process.
4.2 Subject at all times to clause 11.3, once you have
submitted your order you will have 14 days after we have accepted your order to cancel/amend your order.
- Our rights to make changes
5.1 We may change a product to reflect changes in laws and regulatory
requirements (for example in respect of any health and safety
requirements).
5.2 Changes may be made to the content of this website and the
products listed on it after you have made a purchase, but before
you receive your order. Always refer to products information
labelling before consuming any of our products.
- Price
6.1 The prices payable for goods that you order are as set
out on our website. Where applicable, the price of our products shall be inclusive of VAT at the prevailing rates and are correct at the time of entering information.
6.2 Where it is not possible to accept your order to buy
goods of the specification and description at the price indicated, we will
advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
6.3 It is always possible that, despite our best efforts (including pursuant to clause 2.2), some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and (where appropriate) require the return of any products provided to you. Please note that refunds shall not be provided (unless such products are faulty) under this clause 6.3 where the product you have purchased is perishable.
- Payment terms
7.1 We will take payment upon receipt of your order from
your credit or debit card. We accept no liability if a delivery is delayed
because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
7.2 Our payment provider (Paymentsense) accept payment with
all UK, EU and international cards as well as American Express. However, they do not accept payments by way of Diners & Union pay. You must pay for the products before we accept and dispatch them, we will not charge your credit or debit card until we have accepted your order.
- Delivery charges
8.1 Delivery charges vary according to the type of goods
ordered. Perishable food products are only available to be delivered via our next day/named day delivery service. Only certain non-perishable products are available for the other delivery options e.g. Standard delivery (2-5 working days) option.
8.2 During the order process we will let you know when we
will provide the products to you.
8.3 Our delivery charges are set out under the delivery
option found at the bottom of our website.
8.4 You may be required to pay extra for delivery to some
locations and it might not be possible for us to deliver to others.
- Delivery
9.1 Please note that we are only able to deliver to
addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
9.2 We may also allow for collection of the goods from our
premises (subject to us confirming the same in writing).
9.3 Subject to clause 8 and clause 9.1 above, we will
deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence) or collected by you. We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date or offer you a full refund.
9.4 We are not responsible for delays outside of our
control, we will contact you if your delivery is going to be delayed as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the effect, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
9.5 We may have to suspend the supply of a product to:
9.5.1 deal with any technical problems or make minor
technical changes;
9.5.2 update the product to reflect changes in relevant laws
or regulatory requirements;
9.5.3 make any changes to the products as requested by you or
notified by us to you as per clause 5.
9.6 If our supply of your product is delayed by an event outside of our control, for example, extreme weather conditions, epidemics or pandemics or any labour or trade dispute, strikes, industrial action or lockouts we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred.
9.7 Regarding our frozen products, whilst every care is taken to ensure products reach you in a frozen condition, we are unable to guarantee all frozen products shipped will remain frozen throughout the delivery process. Any products defrosted upon delivery, are not suitable to be refrozen.
9.8 Further to clause 9.7 above, please see clause 13 below which outlines the process and your rights if you think there is something wrong with your product.
- Risk and ownership
10.1 You will become the owner of the goods you have ordered
when they have been delivered to, or collected by you. Once goods have been delivered to you or collected by you, they will be held at your own risk and we will not be liable for their loss or destruction.
10.2 Risk of damage to or loss of the goods passes to you at the time of delivery to you or collection by you. If you choose to use your own
courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered or collected by you.
- Cancellation rights
11.1 Under The Consumer Contracts (Information, Cancellation
and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after we have accepted your order, or up until you receive the goods. Please note that this is subject at all times to clause 11.3 below.
11.2 Once you have notified us that you are cancelling your contract, subject at all times to clause 11.3 below, we will refund any sum debited by us
11.3 outlined in clause 13.1. You may not be entitled to cancel your order if the following circumstances apply:
11.3.1 the products ordered are made to your specification or are clearly personalised.
11.3.2 the products are liable to deteriorate or expire rapidly. PLEASE NOTE THAT DUE TO THE NATURE OF OUR GOODS, THIS IS LIKELY TO APPLY TO A LOT OF OUR PRODUCTS.
11.3.3 any other circumstances where you are not permitted to cancel a contract / order pursuant to the Consumer Contracts Regulations 2013 or any other relevant laws and regulations.
11.4 Should you wish to cancel your order (subject at all times to clause 11.3 above), you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.
11.5 Due to the perishable nature of the goods we may not be
able to accept returns on certain products.
- Cancellation by us
12.1 We reserve the right not to process your order if:
12.1.1 We have insufficient stock to deliver the goods you have ordered.
12.1.2 We do not deliver to your area.
12.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers, though please see further limitations on this aspect at clause 6.3.
12.1.4 you do not, within a reasonable time of us asking for it, provide us with information necessary to provide or deliver the products.
12.2 If we do not process your order for the above reasons,
we will notify you by e-mail and will re-credit to your account any sum
deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
- If there is a problem with the goods
13.1 If you have any questions or complaints about the goods
please contact us. If you would like to make a complaint/request a refund please call our customer service team on 01524 841111 or email
sales@countrystylemeats.co.uk and provide evidence of your complaint.
13.2 We are under a legal duty to supply goods that are in
conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
13.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must contact us immediately.
- Liability
14.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order, we will provide you with a full refund.
14.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We
do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do or is due to events which are beyond our reasonable control.
14.3 Furthermore, we do not accept liability for any losses
related to any business of yours including but not limited to: lost data, lost profits, lost revenues, or business interruption.
14.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import
or other permits to purchase goods from our site. The importation or
exportation of certain of our goods to you may be prohibited by certain
national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
14.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer
under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g., under the Act) relating to faulty and/or misdescribed goods.
- Notices
Unless otherwise expressly stated in these terms and conditions, all notices
from you to us must be in writing and sent to our contact address at
Countrystyle Meats Farmshop, Lancaster Leisure Park. Wyresdale Road. Lancaster Lancashire. LA1 3LA. All notices from us to you will be sent pursuant to the contact details provided by you as per above.
- Changes to legal notices
We reserve the right to change these terms and conditions from time to time and
you should look through them as often as possible. If we change the terms and
conditions after an order has been accepted by us, we will notify you of the
change and give you an option to cancel the contract in light of this.
- Law, jurisdiction, and language
These terms are governed by English law, and you can bring legal proceedings in
respect of the products in the English courts. If you live in Scotland, you can
bring legal proceedings in respect of the products in either the Scottish or
the English courts. If you live in Northern Ireland, you can bring legal
proceedings in respect of the products in either the Northern Irish or the
English courts. All contracts are concluded in English.
- Invalidity
If any part of these terms and conditions is unenforceable (including any
provision in which we exclude our liability to you) the enforceability of any
other part of these conditions will not be affected.
- Transfer of this agreement
We may transfer our rights and obligations under these terms to another
organisation. You shall not be entitled to transfer your rights and obligations
under these terms to another person without our prior written consent.
- Privacy
You acknowledge and agree to be bound by the terms of our privacy policy and
other website terms and conditions.
- Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a
third party.
- Website
22.1 If you continue to browse and checkout, you are agreeing to comply with and be bound by these terms and conditions.
22.2 If you disagree with any part of these terms and conditions, please do not proceed with your order.
- 23.Allergenic ingredients
23.1 Before purchasing you MUST read the ingredients which list any allergens the product contains. Ingredients are displayed under the
listing of the product either in the description or under the dropdown box to the right-hand side of the products picture.
23.2 Countrystyle will not be responsible if you have purchased and consumed an item that has been correctly labelled.
23.3 Below you will find a list of the 14 allergens. We will make sure that full information of all ingredients, including the below allergens, are set out within the labelling of our products and on our website before purchasing:
23.3.1
cereals containing gluten, such as wheat, rye, barley, oats, spelt, kamut and their hybridised strains
peanuts (also called groundnuts)
nuts, such as almonds, hazelnuts, walnuts, Brazil nuts, cashews,
pecans, pistachios, macadamias, and Queensland nuts
fish
crustaceans (includes crabs, lobsters, shrimps, and prawns)
molluscs (includes mussels, cockles, oysters, scallops, squid, and octopus)
sesame seeds
eggs
milk and milk products (including lactose)
soybeans
celery
lupin
mustard
sulphur dioxide and sulphites at levels above 10 mg per
kg or 10 mg per litre expressed as SO2
23.4 Whilst a product may not contain a specific allergen, due to the wide range of ingredients used across our business, foods may be at risk of cross-contamination by celery, gluten, crustaceans, fish, molluscs, eggs, lupin, milk, mustard, nuts, peanuts, sesame seed, soya, & sulphur dioxide. Traces of other ingredients not listed may also be present. If anyone has any allergies/intolerances, before making a purchase please contact us directly for advice on 01524 841111
- Suppliers
24.1 Countrystyle cannot be held responsible for the provision of goods or services provided by our suppliers. Countrystyle recommends you always clarify with our team prior to purchasing the product.
24.2 If you experience an issue with one of our suppliers please contact our team in the first instance, with details of the issue and we will investigate further and respond accordingly. In some cases, we may then advise you to get in contact with the manager of the supplier directly.
1.1 To enable us to process your order, you will need to
provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details.
1.2 We must receive payment of the whole of the price for
the goods that you order before your order can be accepted. Acceptance of your order will take place when we email you to accept it, at which point a contract will come into effect between you and us and will be legally binding.
1.3 If we are unable to accept your order, we will notify
you via email.
1.4 We will assign you an order number to your order and
tell you what it is when we accept your order. It will help us if you can tell
us the order number whenever you contact us about your order.
- Accuracy of content
2.1 Our products may vary slightly from their pictures.
These images are for illustrative purposes only. Although we have made every effort to display items accurately, your product may vary slightly from these images. For example, in some instances, a cooked photo may be used to represent an uncooked product.
2.2 We have taken care in the preparation of the content of
this website, in particular to ensure that prices quoted are correct at the
time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website.
2.3 Any weights, dimensions and capacities given about the
goods are approximate only.
2.4 Our website prices may differ to our shop prices.
2.5 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
2.6 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We may update and change our site from time to time to reflect changes to our products and any product information (i.e. where a third party manufacturer advises us on changes to ingredients). We will try to give you reasonable notice of any major changes. Always read the product label information on all products before consuming.
This does not affect your statutory rights.
- Availability
3.1 All orders are subject to acceptance and availability.
If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details) and, where available, offer you a substitute product.
3.2 If we are unable to supply a product we will let you know as soon as possible of any substitute available or refund any sums you have paid for the original product.
3.3 Please be aware that substituted items information (e.g. ingredients) may differ to the product information of the original item ordered, please ensure you refer to the products information label before consuming.
3.4 Where the product you have ordered is not in stock, you will have the option either to wait until the item is available from stock or to cancel your order.
3.5 If you choose to cancel our order, we will issue a full refund.
3.6 Our delivery charges are set out on our website. The greater the cost of your order, the lower the delivery charge. Where you order more than one product and we are either unable to fulfill the whole order, or you do not want to purchase a substitute product the original delivery charge shall apply to your revised, reduced order.
- Ordering errors
4.1 You are able to correct errors on your order up to the
point on which you click on “submit” during the ordering process.
4.2 Subject at all times to clause 11.3, once you have
submitted your order you will have 14 days after we have accepted your order to cancel/amend your order.
- Our rights to make changes
5.1 We may change a product to reflect changes in laws and regulatory
requirements (for example in respect of any health and safety
requirements).
5.2 Changes may be made to the content of this website and the
products listed on it after you have made a purchase, but before
you receive your order. Always refer to products information
labelling before consuming any of our products.
- Price
6.1 The prices payable for goods that you order are as set
out on our website. Where applicable, the price of our products shall be inclusive of VAT at the prevailing rates and are correct at the time of entering information.
6.2 Where it is not possible to accept your order to buy
goods of the specification and description at the price indicated, we will
advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
6.3 It is always possible that, despite our best efforts (including pursuant to clause 2.2), some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and (where appropriate) require the return of any products provided to you. Please note that refunds shall not be provided (unless such products are faulty) under this clause 6.3 where the product you have purchased is perishable.
- Payment terms
7.1 We will take payment upon receipt of your order from
your credit or debit card. We accept no liability if a delivery is delayed
because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
7.2 Our payment provider (Paymentsense) accept payment with
all UK, EU and international cards as well as American Express. However, they do not accept payments by way of Diners & Union pay. You must pay for the products before we accept and dispatch them, we will not charge your credit or debit card until we have accepted your order.
- Delivery charges
8.1 Delivery charges vary according to the type of goods
ordered. Perishable food products are only available to be delivered via our next day/named day delivery service. Only certain non-perishable products are available for the other delivery options e.g. Standard delivery (2-5 working days) option.
8.2 During the order process we will let you know when we
will provide the products to you.
8.3 Our delivery charges are set out under the delivery
option found at the bottom of our website.
8.4 You may be required to pay extra for delivery to some
locations and it might not be possible for us to deliver to others.
- Delivery
9.1 Please note that we are only able to deliver to
addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
9.2 We may also allow for collection of the goods from our
premises (subject to us confirming the same in writing).
9.3 Subject to clause 8 and clause 9.1 above, we will
deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence) or collected by you. We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date or offer you a full refund.
9.4 We are not responsible for delays outside of our
control, we will contact you if your delivery is going to be delayed as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the effect, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
9.5 We may have to suspend the supply of a product to:
9.5.1 deal with any technical problems or make minor
technical changes;
9.5.2 update the product to reflect changes in relevant laws
or regulatory requirements;
9.5.3 make any changes to the products as requested by you or
notified by us to you as per clause 5.
9.6 If our supply of your product is delayed by an event outside of our control, for example, extreme weather conditions, epidemics or pandemics or any labour or trade dispute, strikes, industrial action or lockouts we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred.
9.7 Regarding our frozen products, whilst every care is taken to ensure products reach you in a frozen condition, we are unable to guarantee all frozen products shipped will remain frozen throughout the delivery process. Any products defrosted upon delivery, are not suitable to be refrozen.
9.8 Further to clause 9.7 above, please see clause 13 below which outlines the process and your rights if you think there is something wrong with your product.
- Risk and ownership
10.1 You will become the owner of the goods you have ordered
when they have been delivered to, or collected by you. Once goods have been delivered to you or collected by you, they will be held at your own risk and we will not be liable for their loss or destruction.
10.2 Risk of damage to or loss of the goods passes to you at the time of delivery to you or collection by you. If you choose to use your own
courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered or collected by you.
- Cancellation rights
11.1 Under The Consumer Contracts (Information, Cancellation
and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after we have accepted your order, or up until you receive the goods. Please note that this is subject at all times to clause 11.3 below.
11.2 Once you have notified us that you are cancelling your contract, subject at all times to clause 11.3 below, we will refund any sum debited by us from your credit or debit card as soon as possible and within 14 days.
11.3 You may not be entitled to cancel your order if the following circumstances apply:
11.3.1 the products ordered are made to your specification or are clearly personalised.
11.3.2 the products are liable to deteriorate or expire rapidly. PLEASE NOTE THAT DUE TO THE NATURE OF OUR GOODS, THIS IS LIKELY TO APPLY TO A LOT OF OUR PRODUCTS.
11.3.3 any other circumstances where you are not permitted to cancel a contract / order pursuant to the Consumer Contracts Regulations 2013 or any other relevant laws and regulations.
11.4 Should you wish to cancel your order (subject at all times to clause 11.3 above), you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.
11.5 Due to the perishable nature of the goods we may not be
able to accept returns on certain products.
- Cancellation by us
12.1 We reserve the right not to process your order if:
12.1.1 We have insufficient stock to deliver the goods you have ordered.
12.1.2 We do not deliver to your area.
12.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers, though please see further limitations on this aspect at clause 6.3.
12.1.4 you do not, within a reasonable time of us asking for it, provide us with information necessary to provide or deliver the products.
12.2 If we do not process your order for the above reasons,
we will notify you by e-mail and will re-credit to your account any sum
deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
- If there is a problem with the goods
13.1 If you have any questions or complaints about the goods
please contact us. If you would like to make a complaint/request a refund please call our customer service team on 01524 841111 or email
sales@countrystylemeats.co.uk and provide evidence of your complaint.
13.2 We are under a legal duty to supply goods that are in
conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
13.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must contact us immediately.
- Liability
14.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order, we will provide you with a full refund.
14.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We
do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do or is due to events which are beyond our reasonable control.
14.3 Furthermore, we do not accept liability for any losses
related to any business of yours including but not limited to: lost data, lost profits, lost revenues, or business interruption.
14.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import
or other permits to purchase goods from our site. The importation or
exportation of certain of our goods to you may be prohibited by certain
national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
14.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer
under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g., under the Act) relating to faulty and/or misdescribed goods.
- Notices
Unless otherwise expressly stated in these terms and conditions, all notices
from you to us must be in writing and sent to our contact address at
Countrystyle Meats Farmshop, Lancaster Leisure Park. Wyresdale Road. Lancaster Lancashire. LA1 3LA. All notices from us to you will be sent pursuant to the contact details provided by you as per above.
- Changes to legal notices
We reserve the right to change these terms and conditions from time to time and
you should look through them as often as possible. If we change the terms and
conditions after an order has been accepted by us, we will notify you of the
change and give you an option to cancel the contract in light of this.
- Law, jurisdiction, and language
These terms are governed by English law, and you can bring legal proceedings in
respect of the products in the English courts. If you live in Scotland, you can
bring legal proceedings in respect of the products in either the Scottish or
the English courts. If you live in Northern Ireland, you can bring legal
proceedings in respect of the products in either the Northern Irish or the
English courts. All contracts are concluded in English.
- Invalidity
If any part of these terms and conditions is unenforceable (including any
provision in which we exclude our liability to you) the enforceability of any
other part of these conditions will not be affected.
- Transfer of this agreement
We may transfer our rights and obligations under these terms to another
organisation. You shall not be entitled to transfer your rights and obligations
under these terms to another person without our prior written consent.
- Privacy
You acknowledge and agree to be bound by the terms of our privacy policy and
other website terms and conditions.
- Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a
third party.
- Website Usage
22.1 If you continue to browse and checkout, you are agreeing to comply with and be bound by these terms and conditions.
22.2 If you disagree with any part of these terms and conditions, please do not proceed with your order.
- 23.Allergenic ingredients
23.1 Before purchasing you MUST read the ingredients which list any allergens the product contains. Ingredients are displayed under the
listing of the product either in the description or under the dropdown box to the right-hand side of the products picture.
23.2 Countrystyle will not be responsible if you have purchased and consumed an item that has been correctly labelled.
23.3 Below you will find a list of the 14 allergens. We will make sure that full information of all ingredients, including the below allergens, are set out within the labelling of our products and on our website before purchasing:
23.3.1
cereals containing gluten, such as wheat, rye, barley, oats, spelt, kamut and their hybridised strains
peanuts (also called groundnuts)
nuts, such as almonds, hazelnuts, walnuts, Brazil nuts, cashews,
pecans, pistachios, macadamias, and Queensland nuts
fish
crustaceans (includes crabs, lobsters, shrimps, and prawns)
molluscs (includes mussels, cockles, oysters, scallops, squid, and octopus)
sesame seeds
eggs
milk and milk products (including lactose)
soybeans
celery
lupin
mustard
sulphur dioxide and sulphites at levels above 10 mg per
kg or 10 mg per litre expressed as SO2
23.4 Whilst a product may not contain a specific allergen, due to the wide range of ingredients used across our business, foods may be at risk of cross-contamination by celery, gluten, crustaceans, fish, molluscs, eggs, lupin, milk, mustard, nuts, peanuts, sesame seed, soya, & sulphur dioxide. Traces of other ingredients not listed may also be present. If anyone has any allergies/intolerances, before making a purchase please contact us directly for advice on 01524 841111
- Suppliers
24.1 Countrystyle cannot be held responsible for the provision of goods or services provided by our suppliers. Countrystyle recommends you always clarify with our team prior to purchasing the product.
24.2 If you experience an issue with one of our suppliers please contact our team in the first instance, with details of the issue and we will investigate further and respond accordingly. In some cases, we may then advise you to get in contact with the manager of the supplier directly.
24.3 We do not recommend businesses that offer intolerance testing as it is not medically proven to give accurate results.
MODEL CANCELLATION FORM
Delivery Information
Collection
You can order online and choose to collect your
order from either our shop at:
Countrystyle Meats Farmshop, Lancaster Leisure Park, Wyresdale Road, Lancaster, LA1 3LA
Once your order is placed, we will notify you by e-mail to let you know when it is/will be ready to collect. Orders will only be held for 1 day from your
agreed collection day. If you need to delay your collection for any reason,
please let us know as soon as possible.
We also offer a ‘click and collect’ service from Gisburn Auction Mart between 9am and 2pm on Thursdays and Saturdays. Please note that ‘click and collect’ orders shall only be available to be collected on the date you have chosen to collect. If you fail to collect your order for whatever reason, you order will need to be collected our shop at Countrystyle Meats farmshop within 1 day.
National Delivery
Please see our Delivery Information page on our website for details on our delivery charges.
We are unable to deliver perishable fresh/frozen food items on a Sunday, Monday and Tuesday. We use an overnight courier (APC) to deliver all our fresh & frozen foods-your order is prepared, then delivered via overnight courier meaning your order arrives in tip-top condition.
Non- perishable items will be shipped via Royal Mail, Evri or APC.
If you have a mixture of perishable food (fresh/frozen) and non-perishable products (such as homeware/gifts) we will endeavor to ship everything together (via APC), but in some instances, you may receive your goods in 2 shipments or from different couriers
We will always aim to ship goods so they arrive with you on your chosen delivery date or as near as possible to that date depending on product availability.
Sometimes deliveries can take longer than expected so we recommend that if you are ordering for a specific occasion you allow some extra time, to be on the safe side.
In addition, please be aware delivery times may vary or be limited during busy periods throughout the year, i.e., Bank Holidays/ the run-up to Christmas, etc. to avoid disappointment, please make sure you leave enough time for your order to be delivered for the date you require.
You are able to pick a delivery day for perishable food deliveries only by selecting a day on the checkout screen.
If you purchase a product that is eligible for one of our other delivery options, for example 2-5 working day delivery, you cannot choose your delivery day at the checkout screen as we cannot guarantee when your order will arrive. Non-perishable goods will be dispatched within 5 working days.
Should you fail to choose a delivery day at the checkout screen for perishable food goods, then we will dispatch your order within 5 working days and notify you when it has been dispatched.
Should an item be unavailable we will try and replace it with another similar item, the item will be worth the value of the original item or worth more and you will only pay the price of the original product ordered, where possible we will contact you so you can confirm that you are happy with the substitute before the order is dispatched. If we do not have an available substitute or you do not wish for us to substitute any unavailable products, you will be refunded for the unavailable product. Please note this will be a refund credited to your account, not knocked off the original order total/amount paid.
We reserve the right to add delivery charges to any orders if an incorrect delivery option is chosen at checkout.
Delivery charges only relate to one postal address.
National Delivery: Perishable Product Packaging
Where you order a perishable product, your order will arrive in an insulated box. Inside we use special insulation liners and ice packs to keep your order
chilled or frozen via APC. If you don’t, within a reasonable amount of time, allow us to deliver the product then we treat your order as cancelled. Unless the product is faulty, you will not be entitled to receive a refund for perishable items. When your order has been dispatched you will receive an automated email.
National Delivery: Care Instructions
It is important that all perishable food products are refrigerated or frozen as soon as you receive your consignment.
